Terms of service

Some details are being finalised. Last updated: November 11, 2026.

Customakr is operated by Solid Fix Home Services, a business name of Hillman Reid Premium Skin and Hair Care Inc. In these terms, "Customakr", "we" and "us" mean the operator of Customakr. "You" means the business that uses Customakr and the person who accepts these terms for it. "Workshop" means a business account in the app.

These terms apply to the Customakr apps for iPhone, iPad and Android, the web app, and the website. By creating an account or using Customakr, you agree to them. Our privacy policy (customakr.com/privacy) explains how we handle personal information.

Using the service

Customakr is for businesses. You must be able to enter a contract on behalf of your business. You are responsible for your account, for keeping your password safe, for what people you invite to your workshop do, and for the accuracy of the costs and quantities you enter.

Estimates are your responsibility

Customakr calculates from the figures you provide. Slicer-predicted and approximate values you enter or the app estimates can differ from real production. You decide every price you quote, and you are responsible for that decision and for the contract with your customer. Tax presets are starting points and are not tax advice. You are responsible for charging, collecting and paying the right taxes. The app's calculations are tools to help you; they are not professional, engineering, accounting, legal or tax advice.

Material library and reference prices

Stock weights are estimating figures calculated from nominal sizes and published densities, and structural shape weights come from the AISC Shapes Database. They are not certified weights and are not for structural design. Reference prices are published mill, exchange or commodity figures shown with their source and date. They are not your supplier's prices. Sign builder quantities are rough starting points. Pole, footing and structural sizes need a licensed engineer.

Subscriptions

Paid plans are sold as auto-renewing subscriptions through the Apple App Store or Google Play, and are billed to your Apple or Google account. They renew automatically unless cancelled. Manage or cancel your subscription through the store where you subscribed; you generally keep access until the end of the paid period. Each store sets its own cancellation timing and refund policy, and refunds are decided by Apple or Google, not by us. Prices are shown in the app before you buy. Deleting your Customakr account does not cancel a store subscription.

App store terms

Apple: if you downloaded Customakr from the App Store, your licence to use the app is governed by Apple's standard Licensed Application End User License Agreement (apple.com/legal/internet-services/itunes/dev/stdeula). These terms add to it for the Customakr service. If they conflict, Apple's agreement applies to the licence of the app. We, not Apple, are responsible for the app, its support and any claims about it.

Google Play: if you downloaded Customakr from Google Play, the Google Play Terms of Service also apply to your download and purchases.

Card payments

Card payments are processed through your own connected Stripe account under Stripe's terms. To take payments, you must accept the Stripe Services Agreement and, where Stripe requires it, the Stripe Connected Account Agreement (stripe.com/connect-account/legal). Stripe, not Customakr, provides the payment service. Customakr is not a party to the sale between you and your customer. Stripe handles card details. Each payment carries Stripe's processing fee and a Customakr platform fee, shown in the app before you turn payments on. We may change the platform fee with at least 30 days' notice; the new fee applies to payments after that date. You are responsible for refunds and for the goods or services you sell. Customers can dispute a payment with their card issuer; disputes and chargebacks, including any amount reversed and Stripe's dispute fees, are charged to your Stripe account and may result in costs to your business. Customakr does not cover these losses.

If you use Tap to Pay, you must also follow Stripe's and Apple's or Google's rules for it.

Emails we send for you

If you turn on payment reminders, Customakr emails your customers about unpaid invoices on your behalf, using the details you saved. When you share a work order or estimate with an employee, or invite someone to your workshop, we email them for you. You are responsible for having the right to email these people, for the accuracy of your invoices, and for stopping reminders for an invoice that has been settled outside Customakr.

Access and Devices (Team)

A workshop owner can limit where and on which devices members use Customakr, and protect screens from screenshots. The owner is responsible for telling employees, before turning these on, what is recorded (devices, network addresses, refused attempts and screenshots noticed on iPhone and iPad) and why, and for meeting any workplace-monitoring or employee-privacy rules that apply to them. These controls reduce risk; they cannot stop every way of copying what is on a screen (for example a photo taken with another camera, or a screenshot in a web browser).

Time clock

The workshop is responsible for how it uses time entries, for telling its employees what is recorded and why, and for meeting employment standards, payroll and record-keeping rules. Time entries are a record you keep; Customakr does not calculate wages or check them against the law.

Usage data

To run and improve the service we collect information about how the app is used: which screens and features are opened, the app version, device type, plan, language and country, and the names and categories of custom materials you add. This usage data is anonymous and is not linked to your account. It never includes your customers' names or contact details, the contents of your quotes, invoices or work orders, or your prices, costs and sales. We use it only in aggregate to improve Customakr; we do not sell it or use it for advertising. You can switch it off in Settings, Account and Data. Details are in the privacy policy.

Your content

You own your data and files, including your customers' details and your sales records. You give us permission to host and process them only to run the service for you; we do not use them for anything else, including product analytics. You must have the right to upload what you upload, and to give us the personal information of your customers, employees and contacts. You are responsible for meeting the privacy laws that apply to your business when you do.

Acceptable use

Do not attempt to access other customers' data, upload malicious files, overload the service, or scrape it. Do not use Customakr for anything unlawful, to send spam, or to infringe anyone's rights.

Translations

The app is offered in several languages. Translations other than English may be machine-drafted; if a translation and the English text differ, the English text applies, unless the law where you live requires otherwise.

The service is provided as is

We work to keep Customakr available, accurate and secure, but we provide it "as is" and "as available". To the extent the law allows, we make no other promises, express or implied, including that the service will be uninterrupted or error-free, or fit for a particular purpose. We may change, add or remove features. If we remove a major feature of a paid plan, we will tell you in advance.

You should keep your own copies of important records. You can export your data at any time in Settings, Account and Data.

Limitation of liability

To the extent the law allows:

• We are not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue, business, data or goodwill, even if we were told they were possible.
• Our total liability for all claims about Customakr is limited to the amount you paid for Customakr in the 12 months before the event that gave rise to the claim. Platform fees on card payments count toward that amount. If you paid nothing, our total liability is limited to CAD $100.

These limits do not apply where the law does not allow them, for example to liability for death or personal injury caused by negligence, or for fraud or wilful misconduct. Nothing in these terms takes away rights you have under consumer protection law that cannot be waived.

Indemnity

You will compensate and defend us against claims, losses and reasonable legal costs that arise from: your content and data; your dealings with your customers, including your quotes, prices, taxes, goods and services; emails, reminders and links Customakr sends to people on your behalf; your use of Access and Devices or the time clock with your employees; and your breach of these terms or of the law. We will tell you promptly about any claim and let you take part in its defence.

Suspension and termination

You can stop using Customakr at any time and delete your account in Settings, Account and Data, or at customakr.com/delete-account. To stop paying, cancel your subscription with Apple or Google.

We may suspend or close an account if it breaches these terms, puts the service or other users at risk, or if the law requires it. Where it is reasonable, we will warn you first and give you a chance to fix the problem and to export your data. We may also end the service as a whole with at least 60 days' notice.

When an account is closed, its data is deleted as described in the privacy policy, including data held in backups after they roll off. Sections that by their nature should continue (for example, limitation of liability, indemnity and disputes) continue after termination.

Changes to these terms

We may update these terms. We will post the new version here with a new date. If a change is significant, we will tell you in the app or by email at least 30 days before it takes effect, unless it is required sooner by law or for security. If you do not agree, you can stop using Customakr and cancel your subscription before the change takes effect. If you keep using Customakr after that, the new terms apply.

Governing law and disputes

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. If there is a dispute, please contact us first: we will try in good faith to resolve it within 30 days. If we cannot, the dispute will be decided by the courts of Ontario, and both of us accept their jurisdiction. Nothing in these terms prevents either of us from taking part in a class action, or limits mandatory consumer protection laws of the place where you live, including your right to bring a claim in your local courts where that law gives it.

Other terms

• Events beyond our control: we are not responsible for delays or failures caused by events we cannot reasonably control, such as outages of internet, hosting, app store or payment providers, power failures, natural disasters, war, labour disputes or government action.
• Assignment: you may not transfer these terms without our written consent. We may transfer them to a company that takes over Customakr or its business, and we will tell you if we do.
• Severability: if a court finds part of these terms unenforceable, the rest stays in effect, and that part is applied as far as the law allows.
• No waiver: if we do not enforce a term right away, we can still enforce it later.
• Entire agreement: these terms, the privacy policy, the prices and plan details shown in the app, and the store and Stripe terms referred to above are the whole agreement between you and us about Customakr.

Contact

Solid Fix Home Services, 2880 Queen Street East, Suite 210, Brampton ON L6S 6E8, Canada. Email: support@customakr.com.